Top 10 Dealership Benefits

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At the core of uNotifi’s Software as a Service (SaaS) is data intelligence, the execution of timely and relevant messages, and providing customers with useful real time information that is available 24/7 – all of which give dealers and service centers these 10 key benefits:

1. The most detailed customer segmentation process in the industry with the ability to actually know and score your customer’s dealership purchase and behavioral patterns, resulting in the most specifically targeted message to the customer.

2. Knowing who your Internet influencers are, and having the ability to target them with specific messages and optimized social media.

3. Knowing who your top tier customers are and being automatically notified by text when they are visiting your dealership.

4. Automatic text messages to your customers when their vehicle service is completed, saving time for dealership personnel and the customer.

5. Automatic text messages to your customers when their special order parts have been checked into inventory, saving hours and hours of phone time for dealership personnel.

6. Two-way texting between your service writer’s desktop and the customer’s phone, which will drastically eliminate unproductive inbound service calls, resulting in more lines per R.O. because of the opportunity to up-sell.

7. Having a customer reward point system to create customer loyalty at the dealership service department and allow the dealership to move away from coupon use to loyalty points.

8. Offering your customers their own personalized vehicle information page on the Web or our exclusive iPhone app.

9. The ability to create any customized service campaign within your database with a single phone call. Target loyal customers, orphaned or defected customers with specific messages and multi-tiered, intelligent coupons.

10. Service reminders sent out automatically for major and minor repair notices to your customer database, followed up by the appropriate, if necessary, secondary communication and additional coupons and discounts. Plus, emails are sent to your customers at the time of day when research shows they are most inclined to open and read their emails!

Let us show you how your dealership or service department can benefit from implementing uNotifi’s automotive marketing software system.  Simply fill out the form below and we’ll respond promptly.

Boost Retention & Profitability

QL_Woman_With_Phone2011_PK copy_RGBAutomotive franchise dealers need efficient ways to communicate with customers. Many are shifting dollars out of expensive paid search and broadcast advertising and into optimization, content and social media marketing programs that help them get found. These changes have laid the foundation for a new era in dealer marketing – the Inbound Marketing era.

Meeting customers’ desires for improved communication and efficient messaging is difficult due to rapidly changing technology. Individuals are filtering communications as they receive them, while companies continue to force irrelevant information onto their prospects and customers. This costly communication conflict results in messages being unread and discarded.

uNotifi’s inbound marketing software helps dealers gain a deeper understanding of their customers and target relevant marketing messages directly to them, utilizing the technologies they prefer. It is marketing on the customer’s terms, and the dealer who engages in this form of new marketing will reap the rewards.

Rapid service response.

Americans are driving more and keeping their cars longer. A staggering 90 million cars are 5 to 10 years old. This is good news for aftermarket retail and franchise dealer service and parts departments. The challenge will be to attract and retain these customers for life.

In a society that requires instant gratification and information, automotive dealers and after market service centers are under pressure to respond to customer demands. Up to 75% of inbound phone calls to a dealer’s service department are from customers inquiring about the status of their vehicle. The response to this pressure is to add more people, which increases expenses and reduces profits.

uNotifi gets you noticed.

The uNotifi solution offers service centers and dealers a retention and loyalty solution. uNotifi provides an integrated technology solution that effectively manages a dealer’s current customer base and communications to help dealers increase customer retention, increase profits, and reduce unproductive inbound call volume.

In addition, 80% of a dealer’s new business can be developed from its existing customer base, a 30% increase from the current national average. uNotifi provides the technology and processes to build lifetime business partnerships between the consumer and the dealer.

Let us show you how your dealership or service department can benefit from implementing uNotifi’s automotive marketing software system.  Simply fill out the form below and we’ll respond promptly.

Turbocharge Service & Sales

couple with carThe uNotifi Communicator brings the latest mobile technologies to your service department so you never miss another opportunity to make a sale or provide exceptional customer service.

Research shows that 75% of service department inbound calls are customers calling about the status of their vehicles.  Of those inbound calls, 35% are dropped, resulting in unhappy customers and a missed opportunity for additional sales.

With uNotifi Communicator, your service advisors will never experience these inefficiencies that can comprise their effectiveness again!

Delighting Customers One Text at a Time

This innovative application was designed specifically to allow service advisors to notify customers in real time about when their car is ready, when that special order part has arrived or if customer approval is needed for additional service.

Using uNotifi Communicator, service advisors can text a customer about the status of their vehicle repair or request approval for any additional service.  The customer can respond immediately, with no time wasted playing telephone-tag.

Messaging That Means More Money

Another powerful component of the uNotifi Communicator is the Opportunities feature – a daily work plan for service advisors and your sales department that displays sales opportunities in the Communicator Dashboard (service past due, service contract expiration, etc.) so texts can be sent to individual customers, resulting in increased service sales on a daily basis.

In addition, the uNotifi Communicator provides service advisors with a text alert when a customer walks into the dealership, enabling them to greet the customer and engage them about any other vehicle service needs.

uNotifi Communicator turns text messages into turbochargers for service department efficiency while increasing sales and customer loyalty.

Let us show you how your dealership or service department can benefit from implementing uNotifi’s automotive marketing software system.  Simply fill out the form below and we’ll respond promptly.